Returns & Exchange Policy

Return Policy

  • Timeframe: Returns are accepted within 7 days of delivery for orders placed outside sale periods.

  • Condition: Items must be in their original, unwashed condition with all tags attached.

  • Return Refusals: We reserve the right to decline returns if items appear used, washed, damaged, or spoiled (unless they arrived damaged).

  • Defective Products: If you've received a defective item, please email unboxing videos and photos via the Website, and our Customer Experience Team will assist.

Return Charges and Refunds

  • Shipping Charges are Non-Refundable both COD & Prepaid
  • Refund Method: Refund is to be issued as credits to your Bank/UPI only. 

Exchange Policy

  • Timeframe: Exchanges are accepted within 7 days of delivery for orders placed outside sale periods.
  • The above policies are the same for our premium collection as well.

  • If any availability issues arise with the requested product, the product amount along with the IGST will be refunded via Bank/UPI.

CRITICAL ELIGIBILITY: This guarantee applies ONLY to products purchased at full MRP. Any products purchased during a Sale, Clearance, or via promotional discount codes (40% and above) are strictly excluded from this 3-month guarantee.

Return & Exchange Process

  • The Return or Exchange can be initiated via the Website, read through the prompts highlighted on the Website
  • The process will be initiated only when the Customer Experience Team accepts your requests,  typically within 48 hours post the request raised from the customers end.
  • Reverse Pickup - Reverse pickups will be arranged only after confirmation from Customer Experience Team
  • Packaging: Please ensure items are packaged as they were delivered to you
  • The refund method stays the same as BANK/UPI for both COD & Prepaid Orders.

Order Cancellation :  

  • PLEASE NOTE, Cancellations will only be possible if and till the order has not been dispatched from our warehouse.

 

Contact us:
bapesapeindia@gmail.com


The most commonly asked questions are covered in our FAQs.
If you have any specific questions please do not hesitate to contact us by writing us an email at info@bapeapeindia.com or messaging our customer services team on the below chat option.